Privacy Policy
Last updated: 30 September 2026
This Privacy Policy explains how GoldenRoo collects, uses, stores, shares and protects personal information when you visit goldenroo-casino.org, register an account, complete verification, make a payment, participate in games or promotions, contact Customer Support or otherwise interact with the platform. GoldenRoo is operated by Tusitier Ltd, a company registered in the Marshall Islands under registration number 137952 and licensed in Anjouan under licence number ALSI 202505043-FI2. By using the platform or submitting personal information, you acknowledge the practices described in this Policy.
1. Information Collected by GoldenRoo
GoldenRoo collects information provided during registration and account use. This may include your legal name, date of birth, email address, residential address, country, language, preferred currency, username and account credentials. You must ensure that this information is accurate and update it when your circumstances change.
Identity and verification information may include a passport, driving licence, national identity card, photograph, selfie, signature, recent proof of address, payment-ownership evidence and information provided during a verification call. In some circumstances, GoldenRoo may request information concerning employment, occupation or source of funds where required for security, fraud-prevention or anti-money-laundering purposes.
Payment information may include the selected payment method, cardholder or account-holder name, transaction amount, currency, payment status, wallet address, blockchain network and transaction identifier. Card and electronic payment details may be collected directly by an authorised payment processor rather than stored by GoldenRoo. GoldenRoo does not require your complete card number, CVV, cryptocurrency private key or wallet recovery phrase through ordinary support communications.
Gaming and account records can include deposits, withdrawals, bonuses, wagers, game history, wins, losses, account balance, transaction history, wagering limits, self-exclusion requests and security restrictions. Communications with GoldenRoo may be recorded or retained, including emails, contact-form submissions, live support conversations, complaints, verification calls and responsible gaming requests.
Technical information is generated when you access the platform. This can include your IP address, approximate location, device type, browser, operating system, language, screen information, session identifiers, login history, referring pages and interactions with website features. GoldenRoo may also collect security indicators associated with devices, payment methods, duplicate accounts, suspected fraud and unauthorised access.
2. Sources of Information
Most personal information is provided directly by you when you create an account, upload documents, make a payment, claim a promotion or contact support. Other information is generated automatically through your use of the website, Cashier and games.
GoldenRoo may receive information from payment processors, banks, card issuers, cryptocurrency services, identity-verification providers, game suppliers, fraud-prevention services and commercial partners. Information may also be obtained from public records, regulatory sources and databases used to meet legal or licensing requirements.
Information received from another source may be compared with your account details. A discrepancy can result in additional verification or temporary restrictions until the information has been confirmed.
3. Purposes of Processing
GoldenRoo uses personal information to create and manage accounts, authenticate logins, provide games, administer promotions, record wagers, process deposits and withdrawals and deliver customer support. Account details are also used to provide notices concerning payments, verification, security and changes to the service.
Identity, location, device and payment information is processed to confirm that players meet age and territorial requirements. GoldenRoo may use this information to detect duplicate accounts, VPN or proxy use, account sharing, stolen payment methods, chargebacks, bonus abuse, collusion and other prohibited conduct.
Personal information is used to comply with gaming, financial, anti-money-laundering, fraud-prevention and record-keeping obligations. GoldenRoo may examine transactions and account activity and may disclose suspicious conduct to the appropriate authority where required.
Technical and usage information is used to maintain the website, protect account security, investigate errors, measure performance and improve navigation and functionality. Aggregated or anonymised information may be used for analytics and service development where it can no longer reasonably identify an individual.
Where permitted, GoldenRoo may use contact and account information to present promotions or send marketing communications. Marketing preferences do not affect essential messages concerning security, payments, verification, account restrictions, responsible gaming or amendments to legal documents.
4. Legal Grounds
The legal ground for processing depends on the information and purpose involved. GoldenRoo processes information where it is necessary to provide the requested service and perform its agreement with the player. This includes registering an account, recording gameplay, administering bonuses and processing payments.
Information may also be processed to comply with legal and licensing obligations, including age verification, identity checks, transaction monitoring, anti-money-laundering controls and regulatory reporting.
GoldenRoo has legitimate interests in protecting accounts, preventing fraud, securing the website, resolving disputes, improving the service and maintaining appropriate business records. Where processing is based on consent, you may withdraw that consent, although withdrawal does not affect processing already completed or information that must be retained for another lawful reason.
5. Identity Verification and Financial Checks
GoldenRoo may request identity and payment documents before allowing continued account use or approving a withdrawal. Verification information is reviewed to confirm your identity, age, address and ownership of the selected payment method.
Documents may be processed by GoldenRoo and authorised verification providers. These providers may use document-validation, facial-comparison, database-checking and fraud-detection systems to assess whether the information is authentic and consistent.
GoldenRoo may retain verification results and copies of submitted documents for the period required by applicable gaming, financial and anti-money-laundering obligations. Closing the account or withdrawing consent does not require GoldenRoo to delete records that must be preserved for regulatory, security or dispute-resolution purposes.
6. Cookies and Website Technologies
GoldenRoo uses cookies, local storage and similar technologies to operate the website, maintain sessions, protect accounts and remember user settings. Essential technologies support functions such as login, navigation, security, verification and payments. Disabling them may prevent parts of the platform from working correctly.
Preference technologies can remember language, currency and interface selections. Analytics technologies help identify errors, measure performance and understand how website features are used. Where legally permitted, marketing technologies may measure campaigns and present content based on previous interactions.
Cookie choices can be managed through the website settings or browser controls. Removing cookies may log you out or reset stored preferences. GoldenRoo may work with analytics, hosting, security and advertising providers that place or access their own technologies in accordance with the services they provide.
7. Disclosure of Personal Information
GoldenRoo does not sell personal information as an independent commercial product. Information may be disclosed to service providers where this is reasonably necessary to operate the platform.
Recipients can include payment processors, banks, identity-verification providers, game suppliers, hosting providers, security services, analytics systems, customer-support platforms, professional advisers and fraud-prevention companies. These recipients receive only the information needed to perform their assigned function and are expected to protect it under contractual or legal obligations.
Information may be shared with licensing bodies, regulators, courts, law-enforcement agencies, financial institutions or other competent authorities where required by law or where reasonably necessary to investigate fraud, money laundering, unauthorised payments or another legal violation.
If the business, website or operating company is reorganised, acquired, transferred or merged, relevant personal information may be provided to advisers and transferred to the successor organisation. Any successor will be required to handle the information in accordance with applicable privacy obligations.
8. International Processing
GoldenRoo operates internationally and uses companies and technical systems located in different countries. Personal information may therefore be stored or processed outside your country of residence.
The privacy and data-protection rules in those locations may differ from the laws that apply in your jurisdiction. Where required, GoldenRoo uses contractual commitments, access controls, security requirements and other safeguards intended to protect information transferred internationally.
Using the platform may involve transfers to countries in which GoldenRoo, its payment providers, verification partners, hosting providers or game suppliers operate.
9. Retention of Information
GoldenRoo retains personal information for as long as necessary to operate the account, provide the service, process payments, resolve disputes, prevent fraud and comply with legal, licensing and anti-money-laundering requirements.
Different information may be subject to different retention periods. Account, identity, payment, security and gaming records may need to be preserved after an account has been closed. Self-exclusion information may also be retained to prevent the player from bypassing the restriction by creating another account.
When information is no longer required, GoldenRoo may delete it, anonymise it or restrict it from ordinary operational use. Information stored in secure backups may remain until the relevant backup is replaced in accordance with the normal retention cycle.
10. Security and Account Protection
GoldenRoo uses technical and organisational controls intended to protect personal information against unauthorised access, alteration, disclosure, misuse and loss. These measures may include encryption, restricted access, monitoring, authentication controls and security reviews.
No online platform can guarantee absolute security. You are responsible for selecting a strong password, protecting your email account, securing your devices and preventing other people from accessing your GoldenRoo account.
GoldenRoo representatives will not ask for your password, CVV, complete card number, wallet recovery phrase or cryptocurrency private key. If you receive such a request, do not provide the information and report the incident to Customer Support.
Notify GoldenRoo immediately if you believe that an account, email address or payment method has been compromised. GoldenRoo may suspend the account and request additional verification while investigating the incident.
11. Privacy Rights
The privacy rights available to you depend on the laws applicable to your location. These rights may include requesting access to personal information, correcting inaccurate details, obtaining a copy of certain information or asking how it has been used and shared.
You may also have the right to request deletion, restriction, portability or objection to particular processing. These rights are not absolute. GoldenRoo may continue to process or retain information where required for account security, legal claims, regulatory reporting, anti-money-laundering obligations or fraud prevention.
GoldenRoo may request additional evidence of identity before responding to a privacy request. This protects account information from disclosure to an unauthorised person.
Requests should be sent from the registered email address to [email protected]. Include enough information to identify the account and explain the request. GoldenRoo may ask for clarification where the scope is unclear.
12. Marketing Preferences
GoldenRoo may send promotional information about games, bonuses, tournaments and platform features where you have agreed to receive it or where otherwise permitted.
You can stop promotional emails by using the unsubscribe option included in the message or by contacting Customer Support. An opt-out request does not close the account or prevent necessary service communications.
GoldenRoo may continue to send non-marketing messages concerning deposits, withdrawals, verification, security alerts, responsible gaming restrictions, account changes and amendments to legal terms.
13. Responsible Gaming Information
GoldenRoo may use account, transaction and gameplay information to support responsible gaming measures. This may include reviewing changes in deposits, wagers, losses, session patterns and communication with Customer Support.
Information connected with cooling-off periods, self-exclusion and account restrictions may be retained after account closure. This helps GoldenRoo apply the requested restriction and identify attempts to create another account during self-exclusion.
Responsible gaming information may be shared with authorised service providers or competent authorities where required by law, licensing obligations or player-protection procedures.
14. Underage Users
GoldenRoo is not intended for anyone below 18 years of age or the higher legal gambling age applicable in their jurisdiction. The platform does not knowingly permit minors to create accounts or participate in gambling.
If GoldenRoo suspects that a player is underage, the account may be suspended and identity documents requested. Relevant information may be retained to prevent repeated registration attempts and to comply with legal requirements.
A parent or legal guardian who believes that a minor has provided information to GoldenRoo should contact the privacy team.
15. External Services
GoldenRoo may contain integrations, games, payment functions or references provided by independent companies. When you interact directly with an external provider, that provider may process information under its own privacy terms.
GoldenRoo is not responsible for the privacy practices of an independent website or service that it does not control. Review the information presented by the relevant provider before submitting personal or payment details.
16. Changes and Contact Details
GoldenRoo may revise this Privacy Policy to reflect changes in the platform, service providers, legal requirements or data-processing practices. The current version will be published with an updated revision date. Continued use after a change means that you acknowledge the revised Policy.
Material changes may also be communicated through the website, player account or registered email address where appropriate.
Questions, complaints and privacy requests may be sent to:
Privacy enquiries: [email protected]
Customer Support: [email protected]
Verification enquiries: [email protected]
Contact GoldenRoo from the email address registered to your account and provide enough information to identify the relevant account or privacy issue. Do not include passwords, complete card details, CVV codes, wallet recovery phrases or cryptocurrency private keys.