Contact Us
Need assistance with your GoldenRoo account? Choose the relevant department below so your request can be reviewed by the correct team.
Support Contacts
| Department | What we can help with | Contact |
|---|---|---|
| Customer Support | Login issues, account settings, games and promotions | [email protected] |
| Payments Team | Deposits, withdrawals and transaction status | [email protected] |
| Verification Team | Identity documents and payment ownership | [email protected] |
| Responsible Gaming | Account restrictions and self-exclusion | [email protected] |
| Privacy Team | Personal data and privacy requests | [email protected] |
Telephone support: +61 2 7010 0148
Before You Contact Us
Send your request from the email address registered to your GoldenRoo account. Include a short description of the issue and the date when it occurred.
For payment enquiries, provide the transaction amount, currency, selected method and current status. Cryptocurrency enquiries should also include the asset, blockchain network and transaction ID.
Keep Your Information Secure
GoldenRoo support will never ask for your password, complete card number, CVV, wallet recovery phrase or cryptocurrency private key.
Do not publish account or payment information in public comments. Sensitive documents should only be submitted through the verification process approved by GoldenRoo.